WhatsApp AI Agent
End-to-end WhatsApp agent handling text, voice messages, images, videos, and live calls — fully automated customer support, 24/7.
Project Details
This project involved building a fully autonomous WhatsApp AI agent capable of handling every message type the platform supports — text, voice messages, images, videos, documents, and live WhatsApp calls. The agent understands context across conversations, pulls business information in real time, qualifies leads, and routes complex queries to human agents when needed. It operates 24 hours a day without requiring any manual intervention, giving businesses a professional customer-facing presence on the world's most-used messaging platform.
Deliverables
Industry
Customer Support
Delivery
12–18 Days
Project Research
The research phase focused on mapping every message type the client's customers were already sending over WhatsApp. We found that 40% of inbound messages were voice notes — a format most businesses were simply ignoring. We evaluated multiple transcription pipelines and settled on a low-latency model that converts voice to text in under 1.5 seconds. For image and video understanding, we integrated a vision model to extract product references, receipts, and complaint evidence directly from media files. The full pipeline was stress-tested under 500 simultaneous conversations before launch.
Project Results
Within the first three weeks of going live, the WhatsApp agent handled 91% of inbound conversations without human escalation. Response time dropped from an average of 4 hours to under 8 seconds. Voice message handling — previously ignored by the team — became a fully automated channel. Customer satisfaction on WhatsApp interactions rose by 34 points. The client's support team, previously handling 300+ messages per day manually, was freed to focus exclusively on complex escalations.
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What Our Clients Say
“We were replying to hundreds of WhatsApp messages manually every day. Telvus built an AI agent that handles all of it — text, voice notes, images, everything. Customers don't even know it's not a real person. Complete game changer for our support team.”
Kevin
CEO
