Voice Calling Agent
A 24/7 AI phone assistant that handles inbound and outbound calls, answers queries, qualifies leads, and books appointments — fully hands-free.
Project Details
The Voice Calling Agent is a fully autonomous AI phone assistant built to handle inbound and outbound calls around the clock. It greets callers naturally, answers business questions, qualifies leads based on pre-defined criteria, and books appointments directly into the client's calendar — all without a human picking up the phone. The system integrates with the client's CRM to log every call, update lead status, and trigger follow-up workflows automatically. It sounds natural, handles interruptions gracefully, and escalates to a live agent only when genuinely needed.
Deliverables
Industry
Sales / Customer Service
Delivery
14–20 Days
Project Research
We started by analyzing 3 months of the client's recorded calls to identify the 20 most common caller intents. From there, we designed a dynamic call flow that could handle non-linear conversations — callers who jump between topics, ask follow-up questions mid-sentence, or go silent. We tested 4 voice synthesis providers for naturalness and latency before selecting one that consistently passed blind listening tests. The qualification logic was built with the sales team directly, ensuring the AI asked the right questions in the right order without sounding scripted.
Project Results
In the first month of deployment, the voice agent handled 78% of all inbound calls without transfer to a human. Missed call rate dropped from 31% to under 4%. Outbound lead follow-up calls — previously sent as emails with low open rates — achieved a 63% connection rate. Booked appointments increased by 41% in 30 days. The client's sales team reported spending 60% more time on qualified opportunities rather than screening calls. Average call handling time dropped by 2.8 minutes per interaction.
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What Our Clients Say
“Our missed call rate was embarrassing. Leads would call after hours and nobody picked up. Telvus built a voice agent that answers every call, qualifies the lead, and books the meeting automatically. First month, appointments went up by over 40%.”
James
Director
