Website Voice Agent
An always-on voice agent embedded on your website that answers business queries, shares company information, and books appointments in real time.
Project Details
The Website Voice Agent is an interactive AI assistant embedded directly on the client's website. Visitors can speak naturally to the agent — asking about services, pricing, availability, case studies, or team details — and receive accurate, conversational answers in real time. The agent is powered by a RAG system trained on the client's actual business data: service pages, FAQs, team profiles, and pricing sheets. It can book appointments directly into the calendar, collect lead information, and hand off to a human with full conversation context. No typing required — it works exactly like speaking to a knowledgeable team member.
Deliverables
Industry
Lead Generation / B2B
Delivery
10–15 Days
Project Research
We analyzed the client's live chat transcripts and identified the 35 most frequently asked questions by website visitors. We discovered that 68% of visitors who left without converting had asked a question in the chat that went unanswered for over 10 minutes. The RAG pipeline was built to cover every documented page of the business, with weekly refresh cycles to stay current. Voice interface design went through 3 rounds of user testing to ensure the agent felt natural and professional rather than robotic.
Project Results
Three weeks after embedding the voice agent, time-on-site increased by 28%. Lead capture rate from website visitors rose by 37% — the agent was collecting contact information and intent data from conversations that previously ended in a bounce. Appointment bookings via website increased by 52%. The most common visitor feedback: they assumed they were speaking to a real person until they explicitly asked. The client's sales team reported receiving significantly better-qualified leads with full conversation summaries attached.
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What Our Clients Say
“Visitors were landing on our site and leaving without doing anything. We added Telvus's voice agent and it just talks to them — answers questions, collects their info, books calls. Our lead capture went up noticeably within the first week.”
Mike
CEO
